Refund/Return Policy

ALL PURCHASES ARE FINAL & NON-REFUNDABLE.

THERE ARE NO EXCEPTIONS TO THIS RULE. IF YOU HAVE QUESTIONS, REACH OUT TO CUSTOMER SERVICE AT 631-299-1288 OR EMAIL SUPPORT@CHILLWITHZEN.COM BEFORE MAKING YOUR PURCHASE.

For all refund issues pertaining to orders made via chillwithzen.com we encourage you to contact us via email at support@chillwithzen.com.

We do not handle refunds for purchases made at independent retail locations. If you purchased a chillwithzen product at a retail location, or through a website other than chillwithzen.com, you will need to deal directly with the store or website where you made the purchase, as we have no way to monitor what they do with our products after we ship to them.

If you purchased from www.chillwithzen.com and something is wrong with your purchase you may be entitled to a refund as long as we are notified within 10 days. Refunds are not guaranteed and no returns/exchanges will be granted if you have not contacted us within 10 days of your purchase.

While we stand behind the quality of our products, the effectiveness of a product is not a valid reason for refund, as cannabinoids affect everyone differently.

If a product arrives damaged and unusable you must notify us the day of product arrival via phone or email at support@chillwithzen.com. The email must contain your order number and a description of what happened. Be sure to take a picture and send it to support@chillwithzen.com with the order number on the subject line like: DAMAGED PRODUCT – ORDER #(Insert your order number).

If you are missing any products please provide us with images of the package your product came in as well as a picture of all the product you received and a picture of the packing slip so we can look into it on our end and get it taken care of.

Once we have received this information, a determination will be made. This review process can take up to 5 business days (sometimes longer depending on the issue) to complete. Not providing all of the requested information, if applicable, may result in an automatic denial of your request.

In the event of a valid exchange for broken or damaged products, return shipping will depend on the product(s) ordered, and the options available to us. Typically we will either send you a pre-paid shipping label for you to place on the return box or reimburse you for USPS first class shipping. DO NOT SHIP ANYTHING BEFORE DISCUSSING SHIPPING DETAILS WITH US. If you ship product back to us in a more expensive manner than otherwise available, you will be responsible for the difference between the higher and lower shipping rates.

All returns (if granted) are subject to a restocking fee and/or will be denied a refund for the shipping cost. This will be determined on a case by case basis.

We retain the right to deny any refund for any reason. We also retain the right to deny service or sales to any person(s), business, or entity for any reason.